Privacy Policy — jili pg Casino

1. Information We Collect

jili pg collects personal information from you in the following ways:

Information you provide directly:

• Registration data: Full legal name, date of birth, email address, mobile number, residential address, and username when you create a jili pg account.
• Identity verification documents: Government-issued ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence), selfie photographs, and proof of address when required for KYC (Know Your Customer) verification.
• Financial information: GCash number, PayMaya/Maya account details, bank account details (BPI, BDO, Metrobank, UnionBank, etc.), and transaction history related to deposits and withdrawals on the jili pg platform.
• Communications: Messages, complaints, and support requests submitted via Live Chat or email.

Information collected automatically:

• IP address, device type, operating system, browser type, and version.
• Pages visited, time spent on the platform, game history, and clickstream data.
• Session cookies and local storage data used to maintain your login session.
• Geolocation data (country/region level) derived from your IP address.

2. How We Use Your Information

jili pg uses your personal information for the following purposes:

• Account management: To create, maintain, and secure your jili pg player account.
• Identity verification: To verify your age (21+), identity, and eligibility to use the platform in compliance with Philippine law and PAGCOR requirements.
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and securely.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Legal compliance: To comply with anti-money laundering (AML) obligations, tax reporting requirements, and regulatory directives from PAGCOR and the National Privacy Commission.
• Responsible gaming: To monitor gaming patterns and enforce responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Platform improvement: To analyse usage patterns and improve the jili pg platform's features, performance, and user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent and subject to your opt-out rights.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct.

3. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), jili pg processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and jili pg (i.e., operating your player account and processing transactions).
• Legal obligation: Processing required to comply with applicable Philippine laws, PAGCOR regulations, and AML obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

4. Sharing Your Information

jili pg does not sell your personal data. We may share your information with the following categories of recipients only where necessary and lawful:

• Game providers: JILI, PG Soft, and other licensed game studios receive limited technical data (e.g., player ID, session token) necessary to deliver game content. They do not receive your full personal profile.
• Payment processors: GCash, PayMaya, and banking partners receive the financial information necessary to process your transactions. All payment partners are subject to their own privacy and security obligations.
• Identity verification providers: Third-party KYC service providers may process your identity documents on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where required by law or regulatory directive.
• Law enforcement: Philippine law enforcement agencies, where required by valid legal process or court order.
• Service providers: Cloud hosting, analytics, and customer support platform providers operating under data processing agreements that prohibit independent use of your data.

All third parties with whom jili pg shares personal data are contractually required to maintain appropriate security measures and to use the data only for the specified purpose.

5. Data Retention

jili pg retains your personal data for the following periods:

• Active account data: Retained for the duration of your account's active status plus five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Identity verification documents: Retained for five (5) years following account closure or the last transaction, whichever is later.
• Support communications: Retained for two (2) years from the date of the communication.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year for compliance documentation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jili pg's data disposal procedures.

6. Cookies & Tracking Technologies

jili pg uses the following types of cookies and similar technologies on the platform:

• Essential cookies: Required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the jili pg platform, enabling us to improve performance and user experience.
• Preference cookies: Used to remember your language, display, and notification preferences.

jili pg does not use third-party advertising or tracking cookies. You can manage or delete cookies through your browser settings. Note that disabling essential cookies may impair your ability to use the platform.

7. Data Security

jili pg implements a comprehensive set of technical and organisational security measures to protect your personal data, including:

• 256-bit SSL/TLS encryption for all data in transit between your device and the jili pg platform.
• AES-256 encryption for sensitive data stored at rest, including financial information and identity documents.
• Multi-factor authentication (MFA) options for player accounts.
• Regular penetration testing and security audits by independent third-party security firms.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• 24/7 security monitoring and intrusion detection systems.

In the event of a personal data breach that poses a risk to your rights and freedoms, jili pg will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with RA 10173.

8. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jili pg:

• Right to be informed: The right to know how your personal data is being collected and processed.
• Right of access: The right to obtain a copy of your personal data held by jili pg.
• Right to rectification: The right to correct inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to legal retention obligations.
• Right to object: The right to object to processing based on legitimate interests, including direct marketing.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer via 24/7 Live Chat or by email at: [email protected]. We will respond to all verified requests within fifteen (15) business days.

9. Children's Privacy

The jili pg platform is strictly intended for adults aged 21 years and above. jili pg does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account. If you believe a minor has registered on the jili pg platform, please contact us immediately via Live Chat.

10. Third-Party Links

The jili pg platform may contain links to third-party websites or services, including game providers and payment partners. This Privacy Policy applies solely to the jili pg platform. jili pg is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

jili pg reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, we will notify you via the platform or by email to your registered address. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the jili pg platform following any update constitutes your acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jili pg, please contact us through any of the following channels:

• 24/7 Live Chat: Available directly on the jili pg platform.
• Email: [email protected]
• General support: [email protected]

Our Data Privacy Officer and support team are committed to addressing all privacy-related enquiries promptly and transparently.