jili pg Frequently Asked Questions

The minimum age to play on jili pg is 21 years old. This is a strict requirement under Philippine gambling regulations and PAGCOR guidelines. All accounts are subject to age verification. Any account found to belong to a person under 21 will be immediately suspended. Gambling is addictive. Know when to stop.

No. Each player is allowed only one account on jili pg. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any winnings. If you've forgotten your login details, use the "Forgot Password" feature or contact our 24/7 Live Chat support.

Account verification (KYC) on jili pg requires you to submit a valid government-issued ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID) and a selfie. Verification is required before your first withdrawal and helps protect your account from unauthorized access. The process typically takes 1–3 business days.

Click the "Forgot Password" link on the jili pg login page. Enter your registered email address or mobile number and follow the instructions sent to you. If you're still having trouble, contact our 24/7 Live Chat support team and they'll assist you in recovering access to your account securely.

jili pg accepts the following payment methods for Filipino players: GCash, PayMaya / Maya, bank transfer via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and debit cards. All transactions are in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted on jili pg.

The minimum deposit on jili pg is ₱100 for most payment methods including GCash and PayMaya. Bank transfer minimums may vary depending on your bank. There is no maximum deposit limit, though large deposits may require additional verification for security purposes.

jili pg processes GCash and PayMaya withdrawals within 5–30 minutes for verified accounts. Bank transfers typically take 1–3 business days depending on your bank. The minimum withdrawal amount is ₱200. Make sure your account is fully verified (KYC complete) before requesting a withdrawal to avoid delays.

jili pg does not charge any fees for standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya) may apply their own transaction fees. Please check with your payment provider for their current fee schedule. jili pg is not responsible for third-party transaction charges.

New players on jili pg can claim a welcome bonus on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Bonuses are subject to wagering requirements before withdrawal. Always read the full bonus terms before claiming any offer on jili pg.

Wagering requirements (also called rollover or turnover) on jili pg specify how many times you must bet your bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before withdrawing. Specific wagering requirements vary by promotion and are always stated clearly in the bonus terms.

Yes! jili pg offers a referral program where you can earn bonus credits for every friend you successfully refer who registers and makes a qualifying deposit. Share your unique referral link with friends in Manila, Cebu, Davao, or anywhere in the Philippines. Check the promotions section of your jili pg account for current referral bonus rates.

jili pg offers a wide variety of games including: online slots (JILI, PG Soft, and more), live dealer games (baccarat, roulette, blackjack, sic bo), bingo, sports betting (including PBA, NBA, UFC, boxing), and fishing games. New titles are added regularly to keep the experience fresh for Filipino players.

Yes! jili pg is fully optimized for mobile browsers on both Android and iOS devices. You can play directly from your mobile browser at jilipg.live — no app download required. The mobile experience includes the full game library, account management, deposits, and withdrawals. A dedicated app may also be available — check the jili pg homepage for the latest download options.

All games on jili pg use certified Random Number Generator (RNG) technology to ensure fair and unbiased outcomes. Our game providers are internationally certified and regularly audited. jili pg operates under PAGCOR regulations, which require fair gaming standards to be maintained at all times. You can trust that every spin, hand, and roll on jili pg is genuinely random.

jili pg uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details, please review our Privacy Policy.

If you suspect unauthorized access to your jili pg account, change your password immediately via the "Forgot Password" feature, then contact our 24/7 Live Chat support team to report the issue. We recommend enabling two-factor authentication (2FA) on your account for added security. Never share your password or OTP with anyone — jili pg staff will never ask for your password.

Yes. jili pg offers self-exclusion periods of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. During self-exclusion your account is locked and all promotional communications are stopped. To activate self-exclusion, go to Account Settings > Responsible Gaming, or contact our 24/7 Live Chat team. Gambling is addictive. Know when to stop.

Yes. jili pg allows you to set daily, weekly, or monthly deposit limits and loss limits directly from your account settings. Limits take effect immediately. Reducing a limit is instant; increasing a limit requires a 24-hour cooling-off period to protect you from impulsive decisions. Visit our Responsible Gaming page for full details.

If you or someone you know is struggling with problem gambling, please reach out for help. PAGCOR operates responsible gaming programs across the Philippines. You can also contact the National Council on Problem Gambling or speak to a mental health professional. jili pg encourages all players to gamble responsibly. Remember: Gambling is addictive. Know when to stop. You must be 21+ to play.